Frequently Asked Questions

WHERE ARE YOU LOCATED?

We are located in near city center Leicester,

CAN YOU VISIT ME AT HOME OR WORK?
Yes if the location is agreed.
DO YOU DO A MOBILE SERVICE?
We also offer a mobile service within Leicester. Call out charge will apply at Ј1 a mile, free call out within 10 mile radius.
IS THIS A CONFIDENTIAL SERVICE?
Yes, this is a totally confidential service, we do not record alterations or changes nor do we disclose information to any third
parties.
IS IT LEGAL?
Yes, adjusting a cars odometer is not a criminal offence as long as you have permission from the owner of the car. It only becomes a criminal offence if you knowingly sell a vehicle that has had its mileage altered without informing any potential new owner.
WHY IS THE LIGHT STILL ON?

Once problem is diagnosed part may need to be changed or light may show up again.

I HAVE CHANGED MY PART BUT WHY IS THE LIGHT STILL ON?
Once part is changed and the light remains on it will be switched off free of charge. Although this service is free, call out charge may apply.
HOW LONG DOES IT TAKE?
That depends on the vehicle… jobs vary from 20 Minutes. Please call for details.
IS THE WORK GUARANTEED?
Yes, if we are the only ones asked to do the work and it has not been tampered with previously.
MY DASH IS NOT DIGITAL CAN THE MILEAGE BE CORRECTED?
Yes, we can also correct most analogue odometers.
AFTER DIAGNOSE WHEN A FAULT IS FOUND AND REPAIR IS DONE, HOW LONG DO I HAVE BEFORE I NEED TO HAVEA RESET DONE?
2 weeks from the date it was diagnosed or unless otherwise agreed
HOW COME YOU DON'T OFFER DPF REMOVAL SERVICES
It has now become illegal to remove a DPF as this will make your MOT void
HOW MUCH DO YOU CHARGE FOR DIAGNOSTICS
Prices vary depending on what needs to be done
e.g.: If you have a Airbag light on and any other lights the price will vary on all make and models
I HAVE CHANGED MY PART BUT WHY IS THE LIGHT STILL ON?
Once part is changed and the light remains on it will be switched off free of charge only if diagnosed by us
DO YOU DO A MOBILE SERVICE?
We also offer a mobile service within Leicester only, but this does not mean we offer free diagnostics
 
FREE CALL OUT

Free call out doesn’t mean free diagnostic.

Free call out only applies to first 10mile from LE1 3RA after that is £1 per mile plus diagnostic fee.

WHY DON'T YOU DO BHP REMAP

Its illegal to do remaping as your insurance would be void and it causes more damages then good to your vehicle e.g. turbos, gearbox, engine waer out faster than normal. 

Car diagnostic services – most services can be done while you wait!

Free call out within Leicester to an agreed location.

Get in touch

If your vehicle needs a diagnostic check, don’t hesitate to reach out! Our mobile car diagnostic service covers all areas in and around Leicester. Get in touch today for a fast, reliable, and professional service.

Mobile: 0777 322 0681 Email: info@diagnoseacar.co.uk

Diagnose A Car Leicester